Do I have to sign a contract?

No, we do not require a contract be signed. However, we do ask that you abide by our terms of service/Billing Policy.

How often do you come out?

We come usually come out once a week unless otherwise arranged. Other services are available such as one time clean-ups. If you would like more information please give us a call or click on contact for e-mail.

What if it rains?

We work in the rain, unless it is a lightning storm or heavy monsoon.  We will then contact you by e-mail or phone to reschedule the missed visit.

Which holidays do you not work?

We work all holidays with the exception of  New Years Day, Thanksgiving day, and Christmas Day.

When a holiday falls on your regular service day we will leave a notice on your front door the week before advising you as to when your service can be completed. It is usually within a few days of your regular service day.

Should I unlock my gate?

Yes. We do not jump over fences, so please leave your lock off your gate on your service day. We will lock the gate for you if you leave the lock by the gate. If you prefer we can loan out a combination lock at no additional cost to you.

Can you work with the dog in the yard?

In most cases, yes. We are fellow dog lovers and know how to get along with them. If you know your dog is not good with strangers, or the dog will not let us in the clean the yard we then will ask you to restrain or confine your dog. We do not want to take unnecessary risks with your dog or our employees.

What do you do with the dog waste?

We haul away the waste so you never have to deal with a smelly garbage can.  The waste is then disposed of legally following all city codes.

What if I want to skip a service day?

You will not be charged if you call the office in time to tell the service worker not to come out. If the dog will be gone from the yard for a couple of weeks, or for some other reason you want to skip your yard for a day or more, we can hold service and you will not be charged for those days. If you just want to skip your service for some reason and are going to be home (the dog will be using the yard) you will be charged for a every other week clean up for your next visit. There will also be no charge for service missed due to weather or some other event beyond your control.

HOWEVER, if your gate is locked or the dog will not allow us to clean the yard when we come out to work you will be charged for the service call.  The extra waste will be cleaned up at your next visit unless you call to reschedule.  Extra charges may apply if we have go return on a day other than your service day.   If, for instance, you get to work and remember that the gate is locked, call us early to tell us to skip that day so you will not be charged.

How do I pay you?

To make things easier for you we charge the same amount each month.  Your weekly rate is multiplied by 52 and divided by 12 and then rounded to the nearest dollar.  For example our one dog rate is $11.00 per week.  $11.00 x 52 and divided by 12 is $48.00 per month.  This lessens the confusion about how much you pay each month.  The amount is clearly stated in your welcome letter and will not be raised unless we notify you thirty days in advance.  This also makes things easier if you want to use your bank's bill pay service and do an automatic payment.

We operate on a prepay system. All new customers will begin their service on a Saturday by appointment.  At that time all extra clean up fees are due (if an extra clean up is not required it will be waived).  You will be left an invoice for that month and you can pay it at the time of your first visit, mail it in or pay on the website.  Your service will only begin after payment is received. You will be made aware of your regular service day upon sign up. Your next invoice will go out on the 15th of the month for the following month (for example you will receive your February invoice the 15th of January) all invoices are due on the 1st of each month will be charged a $10.00 late fee if received after the 1st.  You can mail in your payment or pay it online at www.nopoop.com – just click on “Pay invoice”.  If you do not receive your invoice by the 20^th of the month you must call or e-mail and we will resend it to you by e-mail or we can fax or mail it to you.  We are not responsible for lost or misdirected invoices.

If we do not receive your payment by the 1st a second notice invoice will be e-mailed or mailed to you with the $10.00 late fee included.    Your account will also be suspended until your payment is received.  Extra charges may apply if more than a week has been missed.   All returned checks are subject to a $20.00 returned check fee.  All invoices over 60 days past due will be turned over to a collection agency.